Privacy Policy
Last updated: February 13, 2026
1. Who We Are
Lead Agents Studio is operated by AUMI 4, a company registered in Delaware, US.
Address: 2810 N Church St PMB 32529, Wilmington, Delaware 19802-4447, US
Email: support@smartlineagents.com
Phone: +1 760-512-8491
2. What Data We Collect
| Data Type | When Collected | Purpose |
|---|---|---|
| Name | Demo form / Setup | Personalize communications |
| Email address | Demo form / Setup | Account, support, billing |
| Phone number | Demo form / Setup | Demo messaging, follow-up system |
| Channel preference | Demo form | Route demo via WhatsApp/SMS/call |
| Conversation logs | During demo & live use | Qualify leads, improve system |
| Payment info | Checkout (Stripe) | Process payments (handled by Stripe) |
| IP address / browser data | Website visits | Analytics, security |
3. How We Use Your Data
- Deliver the Service: Send demo messages, qualify leads, book appointments, generate creative content.
- Improve the System: Analyze conversation patterns to improve AI responses and qualification accuracy.
- Billing: Process payments and send invoices.
- Support: Respond to your inquiries and troubleshoot issues.
- Compliance: Meet legal obligations and enforce our Terms.
We never sell your personal data to third parties. We never use your data for medical purposes. Our system handles scheduling and qualification only.
4. Third-Party Services
We use the following third-party services that may process your data:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Twilio | SMS, WhatsApp, voice calls | twilio.com/legal/privacy |
| OpenAI | OpenAI ChatGPT conversation usage | openai.com/privacy |
| Stripe | Payment processing | stripe.com/privacy |
| Cloudflare | Website hosting, CDN | cloudflare.com/privacypolicy |
| Notion | CRM / lead tracking | notion.so/privacy |
5. Data Retention
- Demo data: Retained for 90 days after the demo, then deleted unless you proceed to installation.
- Client data: Retained for the duration of your service agreement plus 12 months.
- Conversation logs: Retained for 12 months for quality improvement, then anonymized or deleted.
- Billing records: Retained for 7 years as required by tax law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data ("right to be forgotten").
- Export your data in a portable format.
- Opt out of messaging at any time by replying STOP.
- Withdraw consent for data processing.
To exercise any of these rights, email support@smartlineagents.com. We will respond within 30 days.
7. Cookies & Analytics
Our website uses minimal cookies for essential functionality. We do not use advertising trackers. We may use basic analytics (page views, referrer) to understand site usage.
8. Data Security
We implement industry-standard security measures including:
- HTTPS encryption on all connections
- Encrypted storage for sensitive data
- Access controls and authentication for internal systems
- Regular security reviews
No system is 100% secure. If you become aware of a security incident, please contact us immediately.
9. International Transfers
Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
10. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notice. The "Last updated" date at the top reflects the most recent revision.
12. Contact Us
AUMI 4
2810 N Church St PMB 32529, Wilmington, Delaware 19802-4447, US
Email: support@smartlineagents.com
Phone: +1 760-512-8491